To begin using your OneFeather account you will have to verify your identity. To do this simply open the OneFeather APP and go to “Account”, under Verification, click on “User Documents”. Here you must upload some items to prove your identity:
- Selfie: Please use the camera on your mobile device to take a selfie of yourself with your government ID. Please hold your ID close to, but not obstructing, your face when taking the photograph. Hold your phone at arms length and take the photo straight on (ie. not looking up or down), make sure the background isn’t too busy, the photo isn’t blurry, and your ID is readable.
- Government Issued ID (front and back): A clear copy of a current Government issued Photo ID. Examples include Secure Status ID, Drivers Licence and/or Provincial/Territorial ID.
Simply follow the steps on the screen to upload your documents. Our security team will complete the verification process within 1-3 business days. After your verification process is completed, you can request your OneFeather PAY card.