Skip to main content

Multi-Factor Authentication

Updated

On this page:

 

What is MFA?

Multi-Factor Authentication (MFA) is a sign-in process that confirms your identity with:

  1. Something you know (your password)
  2. Something you have (a 6-digit code sent to your phone, or generated by an app on your device)

Even if someone else gets hold of your password, they still can't log into your account without that second code. It's one of the most effective ways to protect your information online.

 

Who needs MFA?

We recommend MFA for every OneFeather account. Your OneFeather account can hold sensitive information, and MFA is one of the simplest ways to keep that information safe.

This extra layer of security matters because:

  • Passwords can be guessed, reused across sites, or exposed in data breaches you may not know about
  • A second factor (your phone or authenticator app) is something only you have access to
  • The extra few seconds it takes to enter a code is a small trade-off for keeping your data secure


A note for Nations users

If you use the OneFeather for Nations platform and enable MFA, you will be required to keep at least one method enabled to ensure your account's security.

 

What MFA method should I use?

OneFeather offers three MFA methods. The right one depends on your situation:

Your situation Recommended method
You have reliable cell service Text (SMS)
You have spotty or no cell service  Authenticator app (works offline)
You prefer voice over text Phone call
You want the most flexibility Set up two or more methods


A note for folks in remote areas

If your cell service is unreliable, we strongly recommend authenticator app as your primary method. An authenticator app generates codes on your device without needing any internet or cell signal, though internet is required for the initial setup. 

If possible, setting up two or more methods offers you the greatest flexibility. On log in, you will be given the option to select which method you would like to use to finish logging in.

 

Setting up MFA on your OneFeather account

Once you have set up MFA, you will be required to keep at least one method enabled on your account.

  1. Sign in to your OneFeather account on a web browser
  2. Click the profile icon in the top right corner of the page
  3. Select Manage Account from the dropdown menu
  4. In the left sidebar, click Password & Security
  5. Scroll down to the Multi-Factor Authentication section, and select a method to get started

Text message or phone call MFA

  1. Click Setup to Enable next to Text Message or Phone Call
  2. Enter your 10-digit phone number (ex. 123-456-7890) and click Confirm
  3. Select a method to verify your phone number (text or call) and click Send Code
  4. Enter the verification code you received and click Verify
  5. In the left sidebar, click Password & Security
  6. Scroll down to the Multi-Factor Authentication section, and click the toggle for Text Message or Phone Call
  7. Enter the verification code you received and click Enable

Authenticator app MFA

  1. Install an authenticator app on your phone or computer (we recommend Proton Authenticator)
  2. In the Multi-Factor Authentication section of your OneFeather account click the toggle for Authenticator App
  3. Open your authenticator app, use it to scan the QR code on screen, and click Continue
  4. Enter the verification code generated by your authenticator app, and click Enable

 

Logging in with MFA

  1. Enter your email and password and click Log In
  2. Choose one of the MFA methods you've set up (authenticator app, text message, or phone call)
  3. Enter the 6-digit code from that method and click Continue
  4. You're logged in!

Related articles